Refund Policy

When refunds and replacements are available, the 1-hour reporting rule, and how to submit proof.

Last updated: 13 June 2026

Overview

This Refund Policy sets out the conditions under which TARKET considers refunds or replacements for grocery orders. By placing an order, you agree to the terms below. This policy should be read together with our Cancellation Policy and Terms and Conditions. Because we deliver perishable and time-sensitive grocery items, specific timelines and proof requirements apply.

Key rule: Any issue with an order must be reported to TARKET within 1 (one) hour of receiving the order, together with valid proof, sent through our official WhatsApp support number +91 97329 74330. Reports made after this 1-hour window are not eligible for a refund or replacement.

1-hour reporting window

To be eligible for any refund or replacement, you must contact TARKET within one hour of the order being delivered to you. This short window is necessary because grocery and perishable products can change in condition quickly after delivery. Issues reported after the 1-hour window has elapsed will not be accepted, and no refund or replacement will be provided.

Eligible issues

Within the 1-hour window, you may report the following issues for review:

  • Damaged products — an item delivered in damaged or unusable condition.
  • Incorrect products — an item different from what you ordered.
  • Missing products — an item you paid for that is missing from your delivery.

Proof requirements

All refund or replacement requests must be supported by valid proof so we can verify the issue. Acceptable proof includes:

  • Photographs of the affected item(s).
  • Video clearly showing the issue.
  • Order details — your order number and relevant information.

Requests submitted without adequate proof cannot be processed.

How to report via WhatsApp

Proof must be sent through our official WhatsApp support number. To report an issue:

  1. Open WhatsApp and message us at +91 97329 74330 within 1 hour of delivery.
  2. Share your order number and a clear description of the problem.
  3. Attach photo or video proof of the affected item(s).

Verification & resolution

Refunds or replacements will only be considered after verification of your request and the proof provided. Once verified and approved, we will offer either a replacement of the affected item(s) or a refund, at our reasonable discretion and based on availability. We may contact you for additional information during verification.

Refund processing timeline

Once a refund is approved after verification, it is typically processed within 5–7 working days. The time for the amount to reflect in your account may vary depending on your bank or payment provider.

StageTypical time
Report & proof submission (via WhatsApp)Within 1 hour of delivery
Verification & approval1–2 working days
Refund processing5–7 working days
Bank / provider creditAs per your provider

When refunds are denied

A refund or replacement will not be provided where:

  • The issue is reported after the 1-hour window from delivery.
  • No valid proof (photo, video or order details) is provided.
  • The product has been used, consumed or altered beyond what is needed to show a genuine defect.
  • The claim cannot be verified or appears to be inaccurate or fraudulent.
  • The issue falls outside the eligible situations listed above.

Mode of refund

Approved refunds are issued to your original payment method wherever possible. For cash-on-delivery orders, refunds are made to an agreed payment method such as UPI or bank transfer. We do not provide cash refunds at the door.

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